Care Management and HCBS

A support system for children experiencing emotional or chronic health challenges

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A cocoon of support

While the causes for the crisis may be vastly different — a chronic medical condition, a sudden psychotic episode, longtime emotional struggles that have come to a head — there’s one thing every family with a child in crisis needs: a support system.

A solid support system helps the child become a stable, emotionally healthy adult, and helps the family pull through intact.

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It’s not the common cold, and it’s normalHand-drawn orange elliptical swirl with a tail extending from the bottom left. to feel lost

A handful of the many reasons parents reach out to Comfort Health
"His school can't handle him, and he has nowhere else to go."
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"The medication is somewhat effective, but he needs to learn how to live with others."
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"I leave for work knowing my son will still be in bed when I get home. It feels like I'm abandoning him."
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"Other than me, there isn't another person who can manage his condition — even for an hour."
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"It's been weeks since we saw a smile on her face."
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"I'm suddenly thrust into a position where I need to watch a grown child 24/7 so she doesn't hurt herself."
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"Why won't she talk to anyone?"
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In a utopian world, parents would have unlimited time and resources
to help their child in need, but real life doesn’t work that way.

When you still need to work and meet family obligations, and you don’t have
the connections and skills to get the right help all the time, reach out.
Medicaid & most Medicaid HMOs are accepted
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Comfort Health steps in to shoulder your burden

Comfort Health is a program designated through the New York State Department of Health. It offers profound relief for more than a thousand families in multiple NYC and Nassau County communities.

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What we can do for you

A handful of the many reasons parents reach out to Comfort Health
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  • Sourcing specialized doctors, therapists, and providers who can treat your child effectively.
  • Goal-oriented support from a DSP (Direct Support Professional), also known as a worker, so your child practices their new skills when interacting with peers, siblings, and neighbors.
  • Professional parental support that prepares you to be supportive and react helpfully to unexpected or troubling behavior.
  • Collaboration with schools and yeshivahs to allow the child to stay in school — and thrive — with the right support.
  • Practical and emotional support that makes it possible for your child and family to return to a blessed routine.
  • Referrals to schools, yeshivahs, summer camps, and programs that are a good fit for your child.

What to (and not to) say when explaining mental health challenges to children

“My son had such acute social anxiety, he vomited any time he needed to speak with adults. With weekly therapy and a gentle ‘big brother’ at his side, he slowly learned to stand his own in a conversation.”

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Extra helpHand-drawn orange elliptical swirl with a tail extending from the bottom left. you may appreciate

  • Coaching in household and life skills, including organization, time management, hygiene, and parenting
  • Help scheduling and keeping appointments, including transportation and childcare if needed.
  • Managing prescription medications and their potential side effects.
  • Assistance with discharge in the event of hospitalization, since hospitals often require that you arrange for continuity of care.
  • Help applying for social services programs, like SNAP, SSI, HEAP, Section 8, childcare vouchers, and other benefits.
  • Prevocational training ifor your child so he has the soft skills to hold down a job once his schooling is done
  • Talent-based activities a, like art and music, to enhance your child's self-esteem and help them reach their social and emotional goals

When you’re determined to prevent manageable issues from spiraling out of control...When you’re aching for respite from the intensity of constant crisis mode...When you wish to find joy in your child’s personality again...

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Who is eligible?

Participants must meet these criteria to apply for this service via Hamaspik of Kings County.

Live in NYC or Nassau County

Have a serious emotional disorder, a chronic health condition, or are medically fragile

Ages: Birth - 21

How you can accessHand-drawn orange elliptical swirl with a tail extending from the bottom left. this all-encompassing support system

We’ll walk you through this process

Care Management

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In-person meeting

For intake and consent

Enrollment

When approved for services
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Assessment

Child’s care team
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Plan of Care

Detailing needs and strengths
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Referrals

To access services and resources
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Home and Community-Based Services

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Evaluation

By HCBS evaluator todetermine specific goals

Establish
outcomes

For six-month goals
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Person-centered
service plan

Which can include respite, prevocational, caregiver/family, and advocacy support services
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Discharge
plan

So everyone has their eyes on the same goals
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You’ll find the
Comfort Health staff

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Respectful

You know your child best and you are their best advocate. All decisions are in your court. Nothing happens without parental consent.
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Knowledgeable

With supervisors on call and an internal resource database at their fingertips, our care managers and coordinators are exceptionally helpful.
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Professionalism

With supervisors on call and an internal resource database at their fingertips, our care managers and coordinators are exceptionally helpful.

The hearts behind the service

Sheindy Stern

Department Director
Director of Care Management Services

“Our Care Managers have a lot of support on hand so that they can perform optimally. We also regularly invite renowned mental health experts for staff professional development, including Akiva Perlman, Norman Blumenthal, and Lisa Twerski.”

Shlome Fried

Department Director
Director of HCBS Services

“Our goal is for the children in our program to ‘graduate’ and become self-sufficient.”

You’d jump through hoops for your child. So will we.

The process to get approved for Care Management and/or HCBS is multistep and may seem complex. Leave it to us; we’ve done this hundreds of times and will guide you through the process.

We also accept referrals from community organizations, schools, hospitals, and pediatricians — with parental consent. Parents may choose to be serviced by their regional office, or by a different community office.

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When a child can’t make sense of a loved one’s mental illness, fear fills in the blanks.

It can be overwhelming and confusing for a child to see a parent, sibling, or friend struggling with mental illness. This short guide gives you the language to explain what’s going on in a clear, age-appropriate way, so children feel safe and supported.


You’ll learn how to:

• Explain mental illness in simple, reassuring language

• Answer the tough questions your children may have (“Is it my fault?” “Why is he always so nervous?”)

• Give kids the tools to stay grounded even during tough moments

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